What I should be entitled to
A free e-book (or the option to purchase one for 0.99) when I already own a hard copy. Due to a misprint, the book I’m currently reading is missing 50 pages! Since I bought from Borders a while ago, trying to return it was not an option. I’ve been having to endure Google’s dozen or so page limit per day to try to get through the 50 pages. Yuck!
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