The Internet drove prices down and computers and perhaps electronics in general have become very commoditized but it remains true that we still want to see what we are getting. I go to Best Buy more than I probably should but my recent experiences have left me wondering if there is any hope for specialty big box store such as Best Buy.
- I ordered something online and got an email to go pick it up at the store I chose. Except when I got there they couldn’t find the item! Inventory control seems a little out of control.
- The store layout is confusing and I can hardly find anything. I was looking for a no contract broadband and I expect it to be with the phones and wireless carriers but it isn’t there.
- DVDs and Blu-ray selections are fairly good but could be improved - again things seem to be arranged according to the middle word of the movie title or something like that.
- In general, selection isn’t great. I went to get new speakers for the computer but all they had were two or three models. With that much space I expect a better selection. The aisles are fairly wide and I see a lot of room for more stuff - again I expect that this really is an inventory control problem which has carried into the floor.